FAQs
We Have The
Answers You Need
Expert solutions to your most important screening questions.
We Have The
Which services does Nationwide provide?
Employee Screening, Tenant Screening, Drug & Health Screening
Check out their pages or contact us for more information
How do I ensure that I am legally compliant?
We help ensure your background check process complies with the law.
We’ll work with you to make sure your background check process meets federal, state, and local regulations. We’re happy to answer questions and provide sample forms, but we don’t give legal advice. For complete compliance, we recommend consulting with legal counsel to review your screening procedures.
How long does it take to complete a background report?
24 to 48 Hours
When you place an order, we’ll give you an estimated completion time. On average, reports take 24 to 48 hours to process. As results become available, you’ll be able to view them directly in your account.
Do I need an employee's consent to run a background check?
Yes
Under the Fair Credit Reporting Act (FCRA), employers must obtain written consent from an employee or job applicant before conducting a background check.
This consent ensures that you:
- Informed the employee (or candidate) about the screening process.
- Notified them of their legal rights in case of adverse action, ensured privacy, and prevented discrimination. We also recommend using the adverse action and pre-adverse action forms.
- California Law: Employers in California must obtain consent every time a background check is run.
What information is necessary to run a background check on a candidate?
Legal name, current address, date of birth, social security number, and email address.
If we need additional details, we’ll reach out to you directly.
What if I don't have some of the necessary information about a candidate?
We need all required information to proceed with the background check.
Our solutions integrate with HRIS and ATS systems, so you can opt for candidates to provide their information during the application process.
Will you explain the adverse action process?
You must give them notice.
If your company takes adverse action based on a background report, you must provide notice to the individual. This informs them of their rights to review the reported information and correct any inaccuracies.
What if I want to dispute information on a background report?
File a dispute.
If you believe your background report contains incorrect or incomplete information, you can file a dispute with Nationwide Screening Services (NSS).
Contact Information for Disputes:
- Email: support@nsshire.com
- Phone: 877-696-5700
- Fax: 631-794-2453
- Mail: Nationwide Screening Services Dispute Department
324 S Service Road, Suite 102
Melville, NY 11747
Required Information for Dispute:
- Full name
- File number
- Daytime contact phone number
- Email address
- Specific details of the incorrect or incomplete item
- Optional but helpful: a copy of your ID and supporting documents
You are entitled to receive a copy of your background report, and Accurate Background representatives can assist you in identifying specific information you may need to dispute.
You are entitled to receive a copy of your background report and Accurate Background also has trained customer service representatives who can work with you if you need assistance identifying the specific information that you want to dispute.
How do I go about ordering a background search?
Online account setup and 24/7 ordering access.
After completing the necessary initial paperwork, your company will receive a password-protected online account. This allows you to place background check orders at any time, from anywhere. NSS also provides a training course on system navigation and available search options.
How do I know the information you are providing is accurate?
We follow a strict protocol that ensures accuracy.
All background check results undergo internal review before being delivered. NSS adheres to strict protocols to verify accuracy before reporting any adverse information. If you are unsure which screening options fit your needs, the NSS sales team can help tailor a program specific to your company.
What do terms like “consumer report” & “Fair Credit Reporting Act” mean?
NSS is a consumer reporting agency under the FCRA.
As defined by federal law, NSS provides consumer reports, which include any background screening services performed for pre-employment purposes. Pre-employment credit reports are only provided if specifically requested by a client.
